Pay My Bill

Never be late and save on postage by enrolling your account online and setting up automatic payments.

View Your Bill and Pay Online

You can view your bill online as well as make a payment for your water, sewer and sanitation charges. Just head to your customer portal. 

Customer Portal

Enroll in Auto Pay

To save on postage and avoid late fees, consider our automatic payment plan. With BOPU’s Auto Pay, the payment due for your water, sewer and sanitation bill can be automatically deducted each month from:

  • Checking Account
  • Savings Account

Once enrolled in Auto Pay, a payment request will be sent each month to your bank. Ten business days after your bill date, the bank will then withdraw the amount due directly from your checking or savings account.

Enroll in Auto Pay Here 

 

Pay without enrolling your account

You can pay online, over the phone, in person or mail your payments if you don't want to enroll your account.

Online

Step 1.Find your BOPU account number 

Web/Mobile Payments can be processed with just a BOPU account number. There are no PINs or passwords required.

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Step 2.Payment Type

Payment methods include electronic check, Visa, Mastercard, or Discover ($2.95 transaction processing fee applies). The maximum charge per transaction is $500. 

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Step 3.Visit the one-time payment site

One-time Payment

 

 

Phone

Step 1.Find your BOPU account number

Locate your BOPU account number

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Step 2.Call the automated phone system 

Dial (307) 637-6460 and choose Make a Payment on the automated message.  No PINs or passwords required, just your BOPU Account Number. 

Step 3.Select your payment type

Payment methods include electronic check, Visa, Mastercard, or Discover ($2.95 transaction processing fee applies). The maximum charge per transaction is $500. 

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In Person

Step 1.Visit Us

We are located at 2416 Snyder Ave. Our lobby hours are 9:00 am to 4 pm, Monday-Friday (excluding holidays). 

Step 2.Payment methods 

  • Electronic check, Visa, Mastercard or Discover ($2.95 transaction processing fee applies). The maximum charge per transaction is $500. 

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  • Check
  • Cash

Mail

Mail your Payment to: 

City of Cheyenne Board of Public Utilities 
P.O. Box 12016 
Cheyenne, WY 82003 
  

Some things happen in life but a partial payment is better than no payment and may keep the water on. 

We offer payment arrangements. Please contact customer service at 307-637-6460 during normal business hours: Monday-Friday 9 am-4 pm (except Holidays) or submit a payment arrangement request form. Please note all situations will be evaluated on a case-by-case basis. The payment arrangement must be approved by BOPU Customer Service.

Payment Arrangement Request Form

The Board of Public Utilities (BOPU) uses a third-party processing service to process credit, debit and e-check payments. The processing fee is $2.95 per transaction.

Miscellaneous fees, such as system development and tap fees, are charged a 3.5% transaction fee for credit, debit and e-check payments. 

What if my account is past due?

The Board may offer payment extensions and arrangements. (Property Owner/Manager must pre-approve tenant extensions). Partial payment is better than no payment and may keep water services on. To discuss payment extensions or arrangements, please contact our Customer Service Department at 307-637-6460 during normal business hours: 9:00am-4:00pm, Monday-Friday (excluding holidays).

Why does BOPU use a third-party processing service that charges fees for processing payments?

Credit card companies receive a percentage of each sale in return for providing payment. This percentage can vary, but averages around three percent (3%). Rather than charge the BOPU for the credit card’s percentage of the sale, the processing company adds a transaction or convenience fee. This fee covers the processing expenses and credit card company’s share of the sale. In turn, credit, debit and e-check payments do not reduce Cheyenne’s funding for the water and wastewater system and the additional costs of paying by credit cards are not incorporated in the water and sewer rates.