What if my account is past due?
The Board may offer payment extensions and arrangements. (Property Owner/Manager must pre-approve tenant extensions). Partial payment is better than no payment and may keep water services on. To discuss payment extensions or arrangements, please contact our Customer Service Department at 307-637-6460 during normal business hours: 9:00am-4:00pm, Monday-Friday (excluding holidays).
Why does BOPU use a third-party processing service that charges fees for processing payments?
Credit card companies receive a percentage of each sale in return for providing payment. This percentage can vary, but averages around three percent (3%). Rather than charge the BOPU for the credit card’s percentage of the sale, the processing company adds a transaction or convenience fee. This fee covers the processing expenses and credit card company’s share of the sale. In turn, credit, debit and e-check payments do not reduce Cheyenne’s funding for the water and wastewater system and the additional costs of paying by credit cards are not incorporated in the water and sewer rates.