View & Pay Your Utility Bill
Customers may create a Customer Portal to view current and previous utility bills, monitor water consumption, set account notifications, manage multiple accounts, and establish online automatic payments. To create a Customer Portal, you will need to know both your Account Number and your Customer ID. Generally, the account number is located on the right-hand side of the dash and the customer ID is located on the left-hand side of the dash and consists of six (6) digits. In the following example, 123456-7890, 7890 is the Account Number and 123456 is the Customer ID. These numbers may be found on a previous bill, or for additional assistance, contact the Board of Public Utilities’ Customer Service at 307-637-6460, Monday-Friday, 9:00 AM – 4:00 PM.
Account Number - A unique number that is tied to a service address. The account number is also referred to as the Board of Public Utilities Account Number. This number is located on your utility bill and may be located to the right of the dash. EXAMPLE: xxxxxx-7890, 7890 is the Account Number
Customer ID (Number) - A unique number assigned to a customer. This number is located on your utility bill and may be located to the left of the dash. EXAMPLE: 123456-xxxx, 123456 is the Customer ID
Customer Portal - Software that allows customers to view their current and previous utility bill, setup automatic payments and account notifications, and manage multiple accounts.
Utility Billing - A method for paying a utility bill. This includes...
- Bank draft payments setup via a savings or checking account
- Payments made through the Customer Portal online
- Quick Pay - An online payment option that doesn't require a linked Customer Portal.
General Billing - An online method for paying for fees that are not considered utilities.
Customers who create a Customer Portal are not required to make payments directly through their Portal. Many customers create a Customer Portal to view their water bill, or to set account notifications. Aside from paying in-person or over the phone, customers may select from several different payment options.
Bank Draft Payments with a Valid Checking or Savings Account (NO SERVICE FEE)
This option is ideal for residential customers and businesses who don’t want to pay service fees. We highly recommend that customers who select this option create a Customer Portal. Customers who select this payment option will be able to view their bills and setup notifications within their Customer Portal, however, payment for services rendered will be processed separately using a valid checking or savings account, rather than from within the Portal. To setup automatic bank draft payments using a valid checking or savings account, complete our BANK DRAFT PAYMENTS form.
Payments through the Customer Portal (SERVICE FEE INCLUDED)
This option is ideal for residential customers and businesses who want to have greater flexibility with online payment options. Customers who select this payment option will be able to view their bills, setup automatic payments and account notifications, as well as manage and pay for multiple utility accounts. Payment through the Customer Portal includes a $2.95 service fee.
Quick Pay (SERVICE FEE INCLUDED)
This payment option is ideal for customers who may need to make a one-time payment or do not want to create a linked Customer Portal online. This online payment option includes a $2.95 service fee.
Creating a Customer Portal
To register for and create a Customer Portal, click the Sign In / Register button in the top right-hand corner of the webpage. Then, click Sign up.
Complete the form. Next, click Sign up.
After registering for a customer account, you will need to verify your account. To verify your account, login to your email and verify the request by selecting Activate Account.
After verifying your account, you will need to link your Account to your Customer Portal. To do this, you will need to know both your Account Number and your Customer ID. These numbers may be found on a previous bill. After entering the required information, click Add account. You will be directed to your new Customer Portal, which will be linked to your Account.
For additional assistance, contact the Board of Public Utilities Customer Service at 307-637-6460, Monday-Friday, 9:00 AM – 4:00 PM.