Utility Billing

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View & Pay Your Utility Bill

Getting to Know Your Portal

Customers may create a Customer Portal to view current and previous utility bills, monitor water consumption, set account notifications, manage multiple accounts, and establish online automatic payments. Customers who create a Customer Portal are not required to make payments directly through their Portal. Many customers view their water bill and set account notifications in their Customer Portal but make payments using our separate Bank Draft Payment option (no service fee). Prior to creating your portal, review our various payment options below.

Customer Portal Benefits

24/7 Account Access: Pay bills, view water usage history, and manage account information anytime, anywhere.

Multiple Payment Options: Credit/debit cards, ACH bank transfers, and a new text2pay option are available to customers. Merchant service fees apply.

Autopay and Payment Reminders: Set up recurring payments or opt-in to receive email and/or text notifications when payment is due.

Mobile-Friendly Interface: Optimized for all devices for convenient access on the go.

Enhanced Security: State-of-the-art encryption and compliance with industry security standards.

Payment Options

Several online payment options exist for our customers.

  • Bank Draft Payments with a Valid Checking or Savings Account through BOPU (NO SERVICE FEE)

    This option is ideal for residential customers and businesses who don’t want to pay service fees. In addition to enrolling in our separate bank draft payment system, we recommend that customers who select this option create a Customer Portal. To setup automatic bank draft payments using a valid checking or savings account and avoid paying a service fee, complete our bank draft payments form.

    Payment for services rendered will be processed separately using a valid checking or savings account, rather than from within the Portal.

CLICK TO SET UP BANK DRAFT PAYMENTS

 

  • Payments through the Customer Portal (SERVICE FEE INCLUDED)

    Two options for payment exist within the Customer Portal. Both options are ideal for residential customers and businesses who want to have greater flexibility with online payment options. Customers who select to make a payment through the customer portal will be able to view their bills, setup automatic payments and account notifications, as well as manage and pay for multiple utility accounts. Payment through the Customer Portal includes a $2.95 service fee, while automated clearing house (ACH) payments through the Customer Portal will incur a $0.50 service fee.

Creating a Customer Portal

To create a Customer Portal, you will need to know both your Account Number and your Customer ID. These numbers may be found on a current or previous bill, or for additional assistance, contact the Board of Public Utilities’ Customer Service at 307-637-6460, Monday-Friday, 9:00 AM – 4:00 PM.

INSTRUCTIONS

  1. After clicking on Customer Portal button below, select the Log In button on the right-hand side of the webpage.

  2. Scroll to the bottom of the page and under Not Registered Yet?, select create one here.

  3. Complete the required fields and select Create Account.

  4. After creating your Customer Portal, add your account by locating Accounts and selecting Add Account.

  5. Enter the required information, including your Account Number and Customer ID and then select Click here to save this account to your profile.

  6. You may now view your bill and make payments for linked accounts within your Customer Portal.  
CLICK TO SET UP YOUR CUSTOMER PORTAL

 

For additional assistance, contact the Board of Public Utilities Customer Service at 307-637-6460, Monday-Friday, 9:00 AM – 4:00 PM.

View Your Historical Utility Bills and Water Consumption

Historical utility bills and water consumption data may be accessed through your previous customer portal. The historical portal for utility bills and water consumption data will remain available to customers until December 31, 2025. Please download or save all necessary information from the historical portal for utility billing prior to the designated deactivation date.

CLICK TO VIEW HISTORICAL BILLS

User Guides:

For more help and assistance with creating your customer portal, or for making a payment, reference our user guides by selecting from the desired documents below. 

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